Field note

How to choose a recruitment CRM

Five questions to ask before you sign anything. The wrong CRM costs you two years and a third of your team.

31 May 2026 · Holi editorial

Most recruitment CRMs were built for high-volume agencies in 2014. They optimise for data entry, not judgement.

The five questions: Does it remember context, or just store it? Does it draft outreach that sounds like you? Does it surface people you'd forgotten? Does it close the loop from capture to send in one place? Will it still feel modern in three years?

If the answer to any of those is no, keep looking.

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